Regrettably, our current shipping capabilities only extend to the UK, where we can ensure a 99% successful delivery rate. Shipping to other countries is not feasible for us at this time.
If you happen to make a mistake in your order, please promptly reach out to our support team through either the email form or our Telegram account.
As a standard practice, we do not automatically disclose tracking information to avoid utilizing the customer's email. However, if your order doesn't arrive within the expected timeframe, kindly contact our support via email or Telegram account @weedplace_uk to receive an update on your order.
This situation can occur because major email providers may block emails from new websites. If you find yourself in this situation, please contact our support team through the email form or Telegram account @weedplace_uk to obtain an order update.
We do not accept returns under any circumstances, as it would compromise our privacy. We only send replacement items in the event that the item you received is faulty or exhibits issues.
Although the vast majority of our orders are successfully delivered, there is a slight possibility that some may be lost or delayed. In such cases, we verify the tracking number, and if there is no update within seven calendar days, we will either send a replacement or issue a refund.
Given that all orders are manually packed, there is a chance of human error leading to missing items. In such instances, please contact our support team via email or Telegram account @weedplace_uk, and provide photos of the received products and packaging. If the complaint is confirmed, we will be more than happy to send the missing items at no extra cost.
